If you need to speak to a clinician about a medical matter, routine or urgent, you will need to go online or call that day to make an appointment. You will be able to choose a telephone or a face to face appointment. If you think you may need to be examined please select a face to face appointment.
You can request an appointment by contacting us online using Accurx or the NHS App. Requests made using Accrux are dealt with in exactly the same manner and with the same priority as telephoning us. This system is available between the hours of 8am-6pm Monday-Friday (excl. bank holidays). If you need to make an appointment, please submit a request within our office hours. Any admin queries may take up to 2 days to be actioned/answered.
If you find it difficult to use a computer or a smartphone, you can telephone our reception on 0208 669 3232 and our receptionists will fill out the form on your behalf.
NHS APP
Did you know that you can book GP appointments on the NHS app? We have a number of slots designated for patients to book appointments via the NHS app everyday! They’re available to book in advance (these get booked very quickly!). We also have appointments which are available to book on the NHS app on the day.
NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Once the appointments have all been booked for that day our reception team will either direct you to call the next day or ask you for more information to help them signpost you either within the practice or to an external service. For example, you may be referred to a practice based pharmacist, a physio, a social prescribing link worker or a community pharmacy. This is something the doctors have asked them to do as GPs are not always the right people for you to speak to for your particular condition and we also hope it will mean your matter can be dealt with more quickly. Please co-operate with our reception team in answering their questions to ensure you are signposted correctly.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
The surgery building is open from 8:00am – 6:30pm weekdays. The healthcare professionals are available for consultation during their surgery/clinic hours and these vary from time to time. You may see any healthcare professional you choose, subject to availability. We offer pre-bookable appointments early mornings between 7:30-8am on Tuesdays, Thursdays and Fridays.
- Patients can book on-line or telephone reception on 020 8669 3232 from 8.00am, and we will endeavour to give you an appointment for that day with the doctor of your choice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Missed Appointments and DNA’s
Do you feel frustrated when you cannot get an appointment?
Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.
Here is a list of the different ways you can access your General Practitioner or Healthcare Professional
Nurse appointments
Nurses appointments include wound care & dressings, zoladex implants, contraception advice including pill checks, B12 & DEPO injections, smears, ear washouts and health promotion. NHS health checks are also available with a Health Care Assistant.
Pre-bookable
We offer a limited number of pre-bookable appointments up to 2 weeks in advance.
Same-day appointments
We operate same-day appointments for the doctors.
Telephone consultations
If you ask for a call-back telephone consultation with a specific doctor, we will make 2 attempts to contact you. Call-backs will usually take place at lunchtime.
Additional information
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
Chaperone Policy
We will always respect your privacy, dignity and your religious and cultural beliefs – particularly when intimate examinations are advisable. Examinations will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you You have the right to refuse any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.
Urgent and emergency care services
Which Doctor?
As a patient, you are registered with the practice, not an individual GP. You can make an appointment with any of the Doctors at the practice. As medical records are now computerised, all Doctors, at any site can access your details. If you prefer, you can make an appointment with a Doctor of your choice. You may need to wait longer to get an appointment with a specific Doctor of your choice, as they may be in high demand at the time.