Non-English Speakers

We can arrange an interpreter, both telephone and face to face. Please request this at the time of booking an appointment. Additional time will be given for the appointment if required.

The fact sheets below have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi

New Patient Registration

To register as a new patient you need to speak to a receptionist who will check that you live within the practice boundaries.

We need to see whoever is registering in person, when handing the forms in. You will need to bring:

• Proof of address dated within the last 3 months, such as a utility bill, council tax bill.
• Photo ID, such as: Driver's License or Passport.

If you are on any regular medication, we ask that once you are registered, to get booked in with one of our Clinical Pharmacists, to go through the medication.

If you include an e-mail address and mobile number, you can book appointments, see elements of your medical record, request routine prescriptions on-line, and receive text reminders of appointments.

You can download the forms here:-

1. Registration Form Adult (over 16yrs) and Child Registration Form 
2. Registration Policy – Acceptable proof of ID etc
3. Registration info for web – Next of kin and contact details
4. Sutton Folded Leaflet – Where else you can get medical help
5. Ethnic & Language questionnaire – Information required by the Government
6. Patient Online Information and Application Form – Access repeat prescription requests,appointments, records on-line
7. Online Proxy information and application form - Please see information enclosed
8. Opt-out summary care record– Do you wish to opt out of allowing core information to be shared within the NHS?
9. Audit Full – (over 18’s ) Alcohol questionnaire, please complete

You will need to bring the forms to the surgery with proof of ID and proof of address (proof of address must be dated within 3 months)

You will appreciate that it may take a few weeks for us to receive your records from the previous doctor, and it is important that we know of any significant history or problem that you may be suffering from.

Carers

If you are the carer for someone elderly, frail, has a chronic illness or learning difficulties, please let us know so we can offer support.

Sutton Carers Centre Leaflet – This links with the Sutton Carers Centre – a valuable source of help and information.

Change Of Details

It is obviously important that we have the ability to contact any of our patients quickly in case of need.

Please help us to keep our records up to date by letting us know if you change your name, address or telephone numbers. If you move outside our Practice boundary, you will need to register with a local GP.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

A Patient Guide to GP Services

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Download the Temporary Resident Registration Form