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Wrythe Green SurgeryWrythe LaneCarshaltonSurrey, SM5 2RETel: 020 8669 3232
We can arrange an interpreter, both telephone and face to face. Please request this at the time of booking an appointment. Additional time will be given for the appointment if required.
The fact sheets below have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages
To register as a new patient you need to speak to a receptionist who will check that you live within the practice boundaries. You will be asked to complete a registration form. All patients registering with the practice are asked to see the Health Care Assistant for a brief medical check-up. This check allows us to familiarise ourselves with your past medical history and any current medical problems you may have. The check also allows you to ask any questions you may have about the practice and the services that we offer. If you include an e-mail address and mobile number, you can book appointments, see elements of your medical record, request routine prescriptions on-line, and receive text reminders of appointments.
You will appreciate that it may take a few weeks for us to receive your records from the previous doctor, and it is important that we know of any significant history or problem that you may be suffering from.
Please bring a small sample of urine when you attend.
If you are the carer for someone elderly, frail, has a chronic illness or learning difficulties, please let us know so we can offer support.
Sutton Carers Centre Leaflet – This links with the Sutton Carers Centre – a valuable source of help and information.
It is obviously important that we have the ability to contact any of our patients quickly in case of need.
Please help us to keep our records up to date by letting us know if you change your name, address or telephone numbers. If you move outside our Practice boundary, you will need to register with a local GP.
The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Download the Temporary Resident Registration Form
The Government has announced the 1st July start for GP data upload in England will now start on 1st September 2021 – but the Government has not said that you will hear anything from anyone directly about its plans, nor what (if anything) will change. As a result, we cannot guarantee that you will have any more information in August than you do now.
You do still have choices about what’s done with your data, but the Government has still not committed to telling everyone what it plans to do with NHS patients’ data, nor how everyone can exercise their own choices.
If you want to wait and see, you can do that – and you can join our mailing list to know exactly what’s happening when we do.
If you have concerns and wish to opt out now, the process is this:
Protect your GP data: fill in and give this Type 1 form to your GP practice – This is the most urgent step; the deadline to get your form to your GP practice is (a week before) 1st September (was 23 June 2021), according to NHS Digital.
N.B. If you opted out of care.data in 2014, then you shouldn’t need to do anything now. As most people did both a ‘Type 1’ opt-out and what is now a National Data Opt-out, you can check your NHS Digital opt out status online at NHS Digital. Your GP opt-out status will probably match the opt-out status shown there; although if you’re not sure, giving a a ‘Type 1’ form to your GP Practice now doesn’t have any risk.
If you don’t have a printer
If you don’t have access to a working printer, you can ask the NHS Digital Contact Centre to post you the forms you need. Their phone number is 0300 303 5678 and they are open Monday to Friday, 9am to 5pm (excluding bank holidays), or you can e-mail firstname.lastname@example.org any time.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:
· Access advice
· Book appointments online
· Request Repeat Prescriptions *** Please only make reference to request repeat prescriptions, where you have this functionality switched on at practice level
· Request Fit/Sick Notes *** Please only make reference to fit/sick notes, where you have this functionality switched on at practice level
For all urgent appointment, we ask that you undertake a symptom assessment through DoctorLink.
The symptom assessment will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.
If your outcome indicates that an appointment is required at your GP Practice, you simply click on the “book an appointment” button and book your appointment directly.
If no appointments are available, you will see a “request an appointment” button, please click this.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.