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The NHS app

The NHS have asked surgeries to only promote the NHS app as a way to view your medical records online. This is because it is much safer and secure than other service providers. The Surgery is no longer promoting other apps such as Patient Access, or myGP.

If you haven't already, please complete an online access to medical records form, and hand it into Reception. This will enable you to have your records online. You can then register for the NHS app here: https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/

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In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;

  • Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)
  • Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral.
  • Make the necessary funeral arrangements.

Register the death

If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.

You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.

You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.

Arrange the funeral

The funeral can usually only take place after the death is registered. Most people use funeral director, though you can arrange a funeral yourself.

Funeral directors

Choose a funeral director who’s a member of one of the following:

These organisations have codes of practice - they must give you a price list when asked.

Some local councils run their own funeral services, for example for non-religious burials. The British Humanist Association can also help with non-religious funerals.

Arranging the funeral yourself

Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.

Funeral costs

Funeral costs can include:

  • funeral director fees
  • things the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the death
  • local authority burial or cremation fees

Funeral directors may list all these costs in their quotes.

Bereavement support

Talking therapy (IAPT) services in south west London (SWL staff wellbeing hub) https://www.southwestlondonics.org.uk/staff-support/mental-health/

Bereavement support for our NHS people (NHS England) https://www.england.nhs.uk/supporting-our-nhs-people/how-to-guides/bereavement-support-covid-19/

FRONTLINE: text FRONTLINE to 85258
Support for NHS people, telephone helpline 0300 131 7000, available from 7am-11pm seven days a week.

Samaritans: 116 123
Whatever problems you are facing Samaritans are there to listen.

CRUSE: 0808 808 1677 & https://www.cruse.org.uk/
Support and advice if you are grieving or dealing with bereavement and loss of a loved one.

Switchboard helpline: 0300 330 0630
The LGBT+ helpline is open daily from 10am-10pm.

Bereavement Support

(1) There is a bereavement support of £2,500 lumpsum onetime payment from the government plus a monthly payment of £100 per month for 18 months, so a total of £4,300 by the govt through the DWP and this is quite easy to avail and available to mostly all qualifying people that too in less than 48 hours.
To avail this, either one can file the application online or the faster route is just call the bereavement support line *08007310139 or 08001214433* option 3. Only information required is the name, DOB, N.I. number, date of death, address, bank sort code and account number, that's all. Within 20 minutes, the application will be completed and filed by the call center agent and the money will be in the account in less than 24 to 48 hours, if the application is qualified.

(2) There is also a funeral expenses reimbursement program, that is up to 60% of the actual cost of funeral that you spend will be reimbursed for which you need all supporting documents including the invoice from funereal directors. However, in order to qualify for this, either the deceased or their nearest kin (spouse, any of the surviving children etc.) has to be on some kind of benefit such as universal credit, social housing, unemployment, child benefit and so on). To avail this, one needs to call *08001214433 or 08009172222 or 08007310139* and they will guide it through.

Bereavement Service helpline: Telephone: 0800 731 0469

Welsh language: 0800 731 0453

Textphone: 0800 731 0464
Welsh language textphone: 0800 731 0456

Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469

Monday to Friday, 9.30am to 3.30pm
 
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