You said: There’s sometimes a lack of privacy when speaking to the receptionist at the front reception.
We did: We have now got privacy slips that can be filled out and passed to the receptionist to read. This means you do not have to disclose any personal information if you do not feel comfortable.
You said: There’s an uneven bit of the path outside and this is a trip hazard
We did: We have had the path re-leveled so it is now completely flat.
You said: There’s not enough chairs in the waiting room with arm rests.
We did: We ordered 4 more chairs with arm rests for the waiting room.
You said: Our phone message was too long (5mins).
We did: We have shortened our phone message to just under 1min. You can listen to the information you want when prompted.